All stalled indicator computations have been performed, and the incident is now over.

Redis capacity has been increased. Ticket creation is back to normal and indicator computations that were stalling and now being processed

We have identified the root cause of the incident. It is due to a lack of capacity in Redis, the technology we use for caching and to perform long-running operations, such as exports and computation of dynamic indicators. While the infrastructure was under capacity, computation of dynamic indicators stalled.

We have increased the capacity of Redis and the new capacity is being deployed.

Indicators are stuck in a recomputing state and tickets are failing to get created